Home » Headphones » Why Does One of My Powerbeats Pro Not Charge?

Why Does One of My Powerbeats Pro Not Charge?

The Powerbeats Pro is one of the most popular earphones on the market these days. And their popularity is well-deserved. They’re well-built, packed with features, comfortable, and deliver good quality audio. Of course, this doesn’t mean they are above having flaws.

If you look online, you’ll find that one of the biggest Powerbeats Pro problems is charging them. And, in many cases, just one of them. Many users have reported one earbud not charging. And, if it does, the earbud doesn’t keep its charge as long as it should.

Before you declare the item a total bust and order a replacement, there are a few troubleshooting tricks you can try. They are known to solve the problem or at least help in identifying the cause. So let’s take a look at a few of them; hopefully, you’ll find your fix…

Why Does One of My Powerbeats Pro Not Charge? – The Short Answer

Why Does One of My Powerbeats Pro Not Charge

As with many electronic problems, there can be many causes for both or one of your Powerbeats Pro earbuds not charging or holding its charge properly. These can range from simple to very complex.

Examples include requiring a reset or being re-paired, or not being placed in the charging case properly, are the culprits more often than not. However, if there is an internal hardware problem, like a broken component, you’ll need to contact support and set up a repair.

As I mentioned…

There are quite a few things you can do to try and get your Powerbeats to charge again. These can be as simple as making sure they are securely in their case to charge, cleaning them, performing a reset, and re-pairing them. 

None of these options are difficult to perform. So, follow the steps, and you should be just fine. If you don’t succeed, there’s always Apple Support. Let’s start with identifying why the Powerbeats Pro isn’t changing.

Why Is Only One Earbud Working?

Is only one earbud not working? If so, you can start troubleshooting by ensuring that both the earbuds do indeed charge when placed in the case. Here’s how to do so:

Checking Charging Status from iPhone, iPad, or iPod Touch

  1. Turn on the Powerbeats Pro, and double-check that they are connected to your source device.
  2. Place both earbuds inside the charging case and keep the lid open.
  3. Make sure your source device (smartphone, tablet, etc.) is unlocked, and place the case with the earbuds in them within two inches of the device. 
  4. A pop-up or “card” should appear on your device, indicating the battery level of each earbud. 

Mac Devices

  1. From the home screen/desktop, click on the Bluetooth symbol located at the top of the screen. 
  2. Select your PowerBeats, and the battery level will be displayed. 

Android Devices

  1. To check your battery levels, you’ll need to download the companion app for your Powerbeats.
  2. Once you open the app with your Powerbeats connected to your device, the battery levels will be displayed on the screen.

Adjust the Earbuds Inside the Case

Adjust the Earbuds Inside the Case

Believe it or not, earbuds not being placed in the case correctly is one of the most common causes for Powerbeats not charging correctly. If you look closely inside the charging case when the earbuds are not inside, you’ll see small metal connectors; these are the contact points. 

They have to make contact with the corresponding points on your earbuds for the charge to properly pass from the case to the earbuds.

While the Powerbeats Pro earbuds are designed to be ergonomic, the secure fit does take priority over how easily they fit in the case. Ear hook designs are even more awkward, so you do have to take extra care when placing them in the charging case. 

When placing the earbuds in the case…

Check that the ear hooks aren’t obstructing one another in any way. This might cause one of them to break its connection with the contact points. Once you’re sure, they aren’t interfering with one another, close the lid and then open up your device and see if they’re charging. 

While you’re at it, try plugging your charger into the charging case to see if it too is receiving its charge properly. When you place your earbuds in the case, press down gently on the top until you hear a gentle click. Close the lid and check your source device to confirm that they are receiving a charge. 

One final remedy that is a bit unusual is licking the contact points of the earbuds. Some people claim this helps better facilitate the connection between the components. Make of it what you will; my objective is to answer, “Why does one of my Powerbeats Pro not charge?”

Cleaning the Powerbeats Pro

Cleaning is something the manufacturers recommend you do regularly to ensure your Powerbeats last and maintain their sound integrity. You’d be surprised what kind of a difference the build-up of wax and moisture from sweat can cause. 

Using a small needle or preferably a toothpick with a thin enough tip, pry the build-up of wax and fibers from the little holes. If these get blocked, they can affect the sound so much that you might think your earbud is broken. 

The next thing you need to watch out for is moisture… 

Go back and read the packaging that your Powerbeats came in. It says water-resistant, not waterproof. That means excess moisture or direct contact with water or any fluid of any kind can cause permanent damage. 

Don’t go wearing them in the shower or bathtub. And, if they do get some excess water on them, you’ll need to try and get it out as quick as possible.

Some people swear that if you place electronics in a bowl of dry rice for 48 hours, it will suck out any moisture and restore the device to working conditions. This can be done, but in truth, it has varying degrees of success. 

Checking Your Power Source

This might seem a little redundant. But you’d be surprised how many people get this far and then remember that they haven’t checked the power outlet or charging source. 

If you’re using a third-party charger when you’d usually use the Powerbeats-specific charger, that might be the cause. Also, try a different power outlet, USB port, or charging adapter and sees if the problem persists. 

Check for Device Updates


Usually, firmware updates to devices like earbuds are supposed to happen automatically. But, there are several reasons why they might not happen as they should. 

That being said, it is simple enough to find out if updates are available. Simply open the Beats App and check for new updates. If there are any available, install them and see if your problem is fixed.

Restart and/or Reset Powerbeats Pro

Sometimes, the only thing that will remedy a pair of strange-acting Powerbeats is a good old fashion reset. Luckily, this is a simple and quick process. 

  1. Place your earbuds in the charging case.
  2. Keep the lid of the case open and then press and hold the system button.
  3. The LED will flash red and white, indicating that the reset was successful.
  4. Release the Setup button and test your earphones to see if your problem is fixed.

Try Doing a Factory Reset

If the normal reset and restart options failed, then performing a factory reset of your Powerbeats Pro may be the only option to get them functioning again. Keep in mind the factory reset is going to restore the Powerbeats to the state they were in when they shipped. 

That means that you will have to re-pair all your source devices again because they will have been forgotten by the earphones. 

How to do a factory reset of your Powerbeats Pro 

Simply hold down the volume down (- symbol) and power buttons at the same time. After a few seconds, the LED should flash white. This will indicate that the reset was successful, so go ahead and release the button. 

Once you’ve done this, you’ll need to re-pair your source devices before you can test the sound:

  1. Make sure that your source device (iPhone, iPad, iPod Touch) is turned on and that the Bluetooth is activated.
  2. Place both your Powerbeats earbuds in the charging case.
  3. Keep the lid of the charging case open and bring the Powerbeats within two inches of the source device.
  4. A prompt will appear on your source device asking you to OK the connection; tap on Connect, and you’re done.

Want To Learn More About Powerbeats?

If so, take a look at our detailed articles on Can’t Reset Powerbeats Pro – How to FixHow Do I Charge My Beats FlexAirPods Pro vs Beats Powerbeats Pro, and Apple AirPods vs Powerbeats Pro for more information.

Also, check out our in-depth reviews of the Best Beats Headphones, the Best iPhone Earbuds, the Best AirPods Alternative, the Best Apple AirPods Pro Alternatives, and the Best True Wireless Earbuds you can buy in 2023.

And, don’t miss our comprehensive Powerbeats3 Wireless In-Ear Headphone Review, our Apple Beats Powerbeats Pro Review, and our Apple AirPods Pro Review for more great items currently on the market.

Why Does One of My Powerbeats Pro Not Charge? – Conclusion

There are a number of reasons why your Powerbeats won’t charge. Whether it be wax build-up, a simple glitch, or too many presses of a button, it is always good to do a little troubleshooting. Especially with something as premium-priced and well-made as a pair of Powerbeats Pro. 

So, don’t give up on them yet; go through my suggestions and get them sounding as good as new again.

Until next time, happy listening.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top