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JLab Go AIR Will Not Charge – How to Fix?

The JLab Go AIR wireless earbuds are a great option. Especially if you’re looking for decent quality, truly wireless earbuds that will last a long time, sound good, and not break the bank. 

These earbuds come in six different colors, offer more than twenty hours of total playtime, and have an integrated charging cable. They’ve got great value for money as well since they come in at the sub $50 range.

That being said, they are prone to issues just like all pieces of tech. One such little problem is a failure to charge. In this short guide, I’m going to help you figure out why your JLab Go AIR will not charge. Hopefully, one of these checks or fixes can help you identify and solve your problem. 

JLab Go AIR Will Not Charge


The Short Answer

The most common reason why JLab Go Air earbuds won’t charge is that the batteries are extremely depleted. Therefore, they need a longer charging time.

Some of the other reasons for JLab Go Air not charging are the charging ports are damaged or dirty, or there is a fault with the device’s battery. Finally, there are a few cases where hardware issues were to blame. So, let’s get into these JLab Go Air charging problems and fixes.

The Batteries Haven’t Charged for Long Enough or Been Charged in a Long Time

The batteries in the JLab Go AIR earbuds are like any other batteries. Therefore, they are susceptible to the same problems.

If you haven’t used the earphones for a long time, the battery cells will become depleted. As a result, the overall lifespan of the batteries will decrease. It might seem strange, but not using your batteries can drain them.

The other problem is the inverse… 

If you use your JLab earbuds every day, especially for long periods, the batteries will eventually reach the limit of cycles they can handle. 

So, if you’ve had them for a long time and have used them a lot, this might explain your charging problem. It’s not that the batteries aren’t charging; they simply aren’t holding a charge well enough to be used properly. 

Damaged Charging Cable

Another common reason for JLab AIR earphones not charging is that the charging cable is damaged. The JLab Go AIR comes with an integrated cable. This is quite handy. You’re less likely to forget something since the cable is a part of the case. And it also minimizes tangling. 

That being said, the cable is still exposed to damage and wear and tear. So, if it does get damaged, you will have trouble using your JLab Go AIR

The Charging Ports are Blocked

Cleaning the earphones, the case, and the charging ports are essential maintenance. But, with today’s rushed lifestyle, we don’t find time to do these things as often as we’d like. 

Why is this important?

This means that microscopic fibers and other pieces of grime can get stuck inside the charging ports or cable tips. Therefore making charging impossible due to improper contact between connection ports. Sometimes, this can happen even if you do regular cleaning and maintenance, especially if you are prone to keeping your charging case inside a pocket or backpack. 

You can clean your charging ports using a toothpick or similar object. Just be careful never to exert too much pressure, or you might bend some of the small metal parts. 

Faulty Batteries

It could just be that your batteries have reached their maximum number of cycles. Therefore, they can no longer maintain a charge that allows for a practical amount of playtime. Fortunately, you can easily find new batteries online. And luckily, they are not very expensive or difficult to install. 

Fixing JLab Go AIR Will Not Charge

Fixing JLab Go AIR

Aside from the things that we have already discussed, there are other ways to try and fix your charging issue. These tests are worth trying if you are still unsure as to what the cause of your charging problem might be. 

Use a different charging source on the case and the earbuds

First, check if your charging case is charging. If you normally use something like a USB HUB, try using something different. For example, a direct power outlet or a USB port on a laptop or computer. 

You should also try charging your earphones in another charging case. This might be a bit more difficult to do since we don’t all have two pairs lying around. 

But, if you have a friend or know someone who has a pair, ask them if you can try charging your earbuds in their case. This will help you determine if the problem is with the earphones or the charging case. 

Check if the charging port is loose or damaged

The charging ports on the cases of the JLab Go AIR have been known to come loose. In most cases, this would be some kind of breakage in the charging port components. Fortunately, the JLab Go AIR cases are noted for merely coming loose instead of breaking. While this is still not good, it does mean you can usually fix the issue.

If you’ve got a small enough screwdriver, you can loosen the charging port screws and gently reposition it. This should fix any charging issues you may have had due to a lack of proper contact between the metal parts. 

Make sure the earphones are positioned properly in the case

This might seem like a fairly obvious thing to check. But, it happens more often than you might think. If the earphones are not properly placed inside the charging case, they will not be able to charge. This is because the contact points on the case and earphones are not making contact. 

When placing them in the case, ensure the earphones cannot move or wiggle at all. That way, you’ll know they are secure in the case and charging properly.

Perform a Reset

Factory resets are programmed into devices like these for very good reasons. They can help us solve any number of issues. So, knowing how to factory reset JLab Go AIR earphones will help you get the most out of them.

Remember that a factory reset will place the earphones back in the state they were in the day that they shipped from the factory. So, all your paired devices will have to be re-paired after the reset is complete.

Here’s how to perform a factory reset on your JLab Go AIR earphones:

  1. Start by placing both the earbuds inside the charging case.
  2. Navigate to the Bluetooth settings on your source device, and remove or “forget” your JLab earphones.
  3. With the earphones still inside the case, tap the touch control on one earbud seven times.
  4. Tap the touch control on the other earbud seven times.
  5. Take the earphones out of the charging case; the reset should be complete.
  6. Try re-pairing them with your source device.

How Do I Know My JLAB AIR earphones are charging

How Do I Know

There are several charging indicators for the JLab Go AIR earphones. One of them is the case itself. It will indicate charging when it is connected to a power source. 

You can also check the status of the battery on your earphones by using your source device. Note that, understandably, your JLab earphones have to be connected to the source device for this to work.

If the indicators are showing that they are charging, then just be patient. They will soon be ready to use again. 

How To Prevent Charging Issues with JLAB AIR

If you own a pair of JLab Go AIR earphones, then you’ll want to make sure you clean them regularly to prevent charging problems. 

Next, you’ll want to make sure you get new batteries if yours have reached the end of their cycle. You can also just get the whole device replaced if it’s still under warranty. If it’s not, some electronics shops can help you out with the replacement batteries for reasonable prices. 

In the Market for Some JLab Earbuds?

We can help with that. Take a look at our comprehensive JLab Jbuds Air Review, our JLab JBuds Air Sport Review, our JLab JBuds Air Executive Review, our JLab JBuds Air Icon Review, and our JLab Epic Air Sport Review for more great items currently on the market.

Also, check out our in-depth reviews of the Best True Wireless Earbuds, the Best Sound Quality Earbuds, the Best Bass Earbuds, the Most Comfortable Earbuds, the Best Noise Isolating Earbuds, the Best Earbuds for Running, as well as the Best Cheap Earbuds Under $100 you can buy in 2023.

JLab Go AIR Will Not Charge – Final Thoughts

The JLab Go AIR earphones are a fantastic budget option. However, it’s important to note that they do have their issues, and one of these is charging problems. So, check that your ports are clean, that you fasten the screws properly if they are loose, and do a reset just to be safe. 

If you’re still having problems, look at getting them replaced if they are under warranty. Or, take them to an electronics store to look at getting some replacement batteries. 

Until next time, good luck and happy listening.

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About Corey Hoffman

Corey is a multi-instrumentalist who has played in numerous bands over the years, some good, some not so good. He has also written countless songs and recorded five albums in professional studios across America. Today he is a hobby musician but still loves the guitar after over 15 years of playing.

He considers his writing as a way to share what he has learned over the decades with younger generations ad always can't wait to get his hands on the latest gear.

He lives just outside New York with his wife Barbara and their two German Shepherds, Ziggy and Iggy.

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