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Fix HyperX Cloud Alpha Mic Not Working

Gaming enthusiasts already know how good the HyperX Cloud Alpha gaming headset is. It’s one of the most popular and best gaming headsets in the eyes of the pros. It’s a comfortable fit, features amazing sound quality, and gives you lots of audio options. But sometimes, users complain about the mic not working properly.

Are you experiencing operational issues with your mic? Is it causing you lost gaming time? If so, we simply can’t have that! So, let’s take a look at all the options to fix HyperX Cloud Alpha Mic not working as it should.

Fixing HyperX Cloud Mic – First Things First

Fixing HyperX Cloud Mic

Over 80% of complaints about the HyperX mic are due to one simple issue that’s ridiculous when you mention it – the cord you use to connect the headset not being pushed in properly. So, the first thing you need to do is push the cord in to make sure it’s connected. 

You need to push it until no point of the connector outside the port should be visible. Now test the mic to see if it works. 80% of you should be pretty happy right now. But what about the remaining 20%?

Your mic may have accidentally been muted without your knowledge. Check the mic mute button before doing anything else, and then test your mic again. The last thing you can do is check the headphone’s 4-pole jack plug to ensure all the mic-in and audio-out jacks are properly connected to your PC or laptop.

Is Windows Accessing Your Headphone Mic?

One reason why it’s not working could be your Windows system can’t access HyperX Cloud Alpha Mic. This is a common issue that can cause operation problems for both the mic and headphones. Please follow the following process to troubleshoot this issue…

  1. Go to Windows PC settings.
  2. Choose Privacy > Microphone.
  3. Select the ‘Change’ button in the ‘Allow access to the microphone on this device’ section.
  4. Toggle it to turn on.
  5. Toggle on the ‘Allow apps to access your microphone’ setting.

Now you can test the mic to see if it works. If not, then it’s time to move on…

Do My Drivers Need Updating?

Incompatible drivers can cause a multitude of issues with all gaming headset varieties, and this is not a problem reserved only for HyperX Cloud Alpha mics. Manually or automatically updating the drivers could have your microphone working again in no time at all. Follow these steps to manually or natively update HyperX Cloud Alpha drivers.

  1. Open your Control Panel (press ‘Start’ and search or open the run box with Control+R and then type ‘control’ and enter).
  2. Search for the ‘Sound’ option in your control panel by finding the large icon and clicking on it.
  3. Choose the ‘Playback’ option.
  4. Look for your headphones, right-click and choose ‘Properties’ from the box.
  5. Find the ‘Controller Information’ tab and select ‘Properties’ underneath it.
  6. Select ‘Change Settings.’
  7. Go to the ‘Driver’ tab and choose the ‘Update Driver’ option.
  8. Then click on the ‘Search automatically for updated driver software’ choice.

There’s a good chance that you already have the latest drivers installed on your computer. If not, and you receive that message, you will need to visit the HyperX website to find the latest Cloud Alpha drivers. Follow their instructions to download the new drivers. 

Always remember that you need to reboot your PC when making these types of updates on your system. Test your mic, and if it still doesn’t work, you can move onto the next phase of how to fix HyperX Cloud Alpha mic not working.

Should I Check My Mic Settings?

Check My Mic Settings

Checking the microphone settings on your PC or laptop could be the answer to your prayers. And at this point, you are probably on your hands and knees pointing towards the heavens. 

The issue could simply be that your microphone levels are too low, and your headphones are not the problem. In some cases, the mic could be disabled without you even realizing it. So follow these steps to potentially fix this issue…

  1. Open your Control Panel and find the ‘Sound’ settings once again.
  2. This time choose the ‘Recording’ tab.
  3. Right-click on an empty part of the page and check the ‘Show Disconnected Devices’ and the ‘Show Disabled Devices’ sections.
  4. If your headphones appear at this point, you should right-click and choose the ‘Enable’ button.
  5. Right-click again and check the ‘Set as Default Device’ option.
  6. Right-click one last time and choose the ‘Properties’ tab.
  7. Choose the ‘Levels’ tab and check the volume sliders. Set them to full volume to test your mic. Don’t worry because you can always reset them at a lower volume level later. 

Do I Have Hardware Issues?

If you’ve completed all these steps and still your HyperX Cloud Alpha microphone doesn’t work, you probably have some hardware issues. A common problem is damaged male jack connectors going into the headset. Test your headset on your phone to see if the mic works on another device. If the mic works with your phone, the connector isn’t damaged.

A great feature of the HyperX headset is the cable is detachable, so it can easily be replaced instead of replacing the entire headset. If the cord and the jack are both fine, the problem is with the port. You’ll then need to replace the ports if damaged. 

But if you do happen to have another set of headphones with a 3.5mm jack, plug them in your PC to see if they work. The 3.5mm ports on PCs can deteriorate quickly over a couple of years. If your mic works on a laptop or phone but doesn’t on your PC, the culprit is the ports.

Looking for a Great Gaming Headset?

We can help with that. So, check out our in-depth reviews of the Best Gaming Headsets for Big Heads, the Most Comfortable Gaming Headsets, the Best Xbox One Headsets, the Best PC Gaming Headsets, the Best Razer Gaming Headsets, and the Best Gaming Headset you can buy in 2023.

You may also enjoy our reviews of the Best Headphones with Microphone, the Best Wireless Gaming Headsets, the Best Wireless PlayStation 4 Headsets, and the Best Nintendo Switch Gaming Headsets currently on the market.

Fix HyperX Cloud Alpha Mic Not Working – Final Thoughts

We hope you found a solution to fix your HyperX headset mic issues. The HyperX Cloud Alpha Headset is one of the most desirable and prestigious gaming headsets in the marketplace. But if you can’t use the mic properly, then it’s rendered almost useless. 

The good news is that most of these issues are easily fixed if you follow my advice. But please remember that the issue could also be with your Windows sound settings. So don’t throw your headphones away without going through the entire troubleshooting process. 

Until next time, game on.

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About Jennifer Bell

Jennifer is a freelance writer from Montana. She holds a BA in Creative Writing and English, as well as an Associate of Applied Science in Computer Games and Simulation Design.

Her passions include guitar, bass, ukulele, and piano, as well as a range of classical instruments she has been playing since at school. She also enjoys reading fantasy and sci-fi novels, yoga, eating well, and spending time with her two cats, Rocky and Jasper.

Jennifer enjoys writing articles on all types of musical instruments and is always extending her understanding and appreciation of music. She also writes science fiction and fantasy short stories for various websites and hopes to get her first book published in the very near future.

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